Shop & orders
Every item in our shop is made to order — we don't carry inventory, so each piece is produced specifically for you after you place your order. Production typically takes 1-3 business days (24-72 hours), plus another 2-5 business days shipping within the US. Total US delivery usually runs 3-8 business days from order.
Custom items may take longer — the product page notes anything unusual. You'll get a tracking email the moment your order ships.
Yes — we ship to most countries worldwide. Because every item is made to order, international timelines are production (1–3 business days) plus shipping (typically 10–30 business days) depending on your location and customs processing.
A small number of destinations are temporarily unavailable due to carrier restrictions; if yours is affected, checkout will let you know before you pay. You're responsible for any customs duties, VAT, or import taxes charged by your country on arrival.
Because every item is made to order specifically for you, all sales are final. We don't accept returns or exchanges for buyer's remorse, wrong size chosen, or wrong color chosen — please double-check sizing charts and product details before ordering.
The exception: if your item arrives damaged, defective, or has a manufacturing error, we'll make it right. You have 30 days from delivery to report the issue with photos — free replacement or refund, your call. Full details on our Returns page.
Your order moves through two stages — production, then shipping. Once it ships, you'll get an email with a tracking link. You can also see the status of every order, including tracking, on your account page.
Orders can enter production quickly, so if you need to cancel or modify, reach out as soon as possible with your order number. Once production has started, we can't stop it.
Checkout is handled by PayPal, which means you can pay with any major credit or debit card (Visa, Mastercard, American Express, Discover), your PayPal balance, or PayPal's pay-later options. We never see or store your card number.
We're sorry that happened. Contact us within 30 days of delivery with your order number and photos of the damage (the item and the packaging if possible). We'll make it right — free replacement or refund, your call.
Your account
Click Sign In in the top-right corner of any page, switch to the "Create Account" tab, and enter a username, email, and password. You'll be signed in instantly.
On the sign-in screen, click "Forgot password" and enter your email. We'll send you a reset link.
From your account page, go to the Profile tab to change your username, display name, and other details. Go to the Security tab to change your email (it requires re-entering your password for safety).
From your account page, go to Security and scroll to "Delete Account." The action is permanent. Order records are retained for tax purposes; see our Privacy Policy for details.
Give back
S.O.G. is our charitable partner — a separate, independent nonprofit. Full details about S.O.G. and its status are on our Give Back page. Lifes a Gambol is a for-profit business; S.O.G. runs its own community work, which we support through our donations.
More on the Give Back page.
10% of Lifes a Gambol's profits are donated to S.O.G. When you buy something from us, your money goes to Lifes a Gambol (a for-profit business), and a portion of our profits are then donated to S.O.G., which uses them for community work.
Yes. From the Give Back page, you can chip in directly. 100% of direct donations go to S.O.G. (minus the unavoidable payment processor fees, which we try to keep as low as possible).